Pivot 2020: FSAE Virtual FSAE Virtual  Full Program Access Virtual Platform Virtual FAQ Online Auction

FSAE Virtual FAQ

We have some platofrm tips for the FSAE Virtual Platform as well as answer yours on "Annual-Now-Virtual" of deferring registration to 2021, getting a refund.

#FSAEVirtual Platform

How do I access the FSAE Virtual meeting?
Registered attendees can access the Virtual Platform by clicking here. You will need to login with your email address and create a password. Once you've logged in, click on the Pivot 2020 logo to access the meeting. 

I can't login - what am I doing wrong?
Check and make sure you're registered
. If your name is on this list, make sure you're using the same email address you registered with to login to the platform. If you need help, please contact [email protected]

How do I access/attend Sessions?
All programming is included in the Agenda tab of the platform. Click on the session name to access the program. The video will show at the top of the session page with chat and Q&A to the right. Chat with all session attendees in the chat box. To chat with someone privately, you’ll need to connect with them first.

How do I connect with other attendees?
Click on the Attendee tab to view attendees. Connect with them for private chat and video chat within the platform. To connect – click on the icon to the right of the attendees name to open their profile. You’ll see the Send Connect Request box to the right to get a private chat conversation started.

I missed a session - is there a recording?
Yes. Recordings will be available from the agenda items when they're ready.

See you on the screen!

FSAE Annual-Now-Virtual FAQ

The in-person 2020 Annual Conference is now a fully virtual experience. What happens with my FSAE20 registration?
You have 2 options – you can defer your registration to the 2021 Annual Conference and receive $50 off the FSAE Virtual experience as a thank you, or you can request a full refund.

  • Can I apply the in-person registration to the Virtual event?
    No, unfortunately we are not allowing partial refunds, so this is not an option.

  • How do I defer my registration to 2021 and get the discount for FSAE Virtual?
    When you register for FSAE Virtual, there is an option on the registration form to defer your payment and you automatically receive the discount on your Virtual registration.

  • Unfortunately, I can’t attend FSAE Virtual but I would still like to defer my payment and registration to 2021. How do I do that?
    Great! Just email [email protected] and we’ll handle the rest.

  • How do I request a refund for 2020 in-person conference?
    If you’re planning to attend FSAE Virtual, requesting a refund is part of the registration form so just select that option and we’ll take care of it. If you’re not joining us for the Virtual experience, please email [email protected] and we will process the refund for you. Please allow 10 business days for the refund to be processed.

  • What happens if I defer to 2021 and need to cancel later?
    If you need to cancel your 2021 Annual Conference registration, you may do so at any point before the pre-registration deadline in June 2021 in order to receive a refund, minus the $50 discount for the Virtual event and the normal $75 processing fee.

When and where is the FSAE 2021 Conference?
Due to the crazy circumstances of 2020 and the COVID shuffle, we are rescheduling 2021 at the Hilton Orlando Bonnet Creek for June 29 – July 1, 2021.

I had a hotel reservation for FSAE20. Will my deposit get refunded?
Yes. Your room will automatically be cancelled and the deposit refunded. Please allow 2 weeks (after June 1) for this to occur. Also, the Hilton Orlando Bonnet Creek is continuing to offer the 2020 FSAE rate and optional resort fee for anyone interested in leisure travel. This offer is good for July 10-19, 2020. Here’s how to make a reservation.

Have More Questions? Please call or text 850.222.7994 or email [email protected].​